Scanner Troubleshooting

 

     This is the questions page to the problems you have. Each question on this page takes you directly to the answer rather than having to scroll all the way down a full page of information. 

      Please bear in mind this page is updated daily and if the question you seek the answer to is not here, then it may well be here tomorrow.

       Please feel free to email the author of the site if you have a specific problem you need help with and we will do what we can to get back to you and solve the issue.

Don't forget to check out our tips and tricks section under your operating system.
We have a lot of answers to your questions to solve you problem there also.

 

(Q1) Question

will a scanner be sufficient to to use as a fax for a home/work office? my computer has a internal fax to receive, and I would scan to send. Or should I buy a combo scanner/fax/ printer?

(Q2) Question

I had bought a Paper Port One Touch 5300 scanner about 2 months ago. I installed the software for it and tried to use it but only a black image would come up. I had emailed the company on how to fix it but there ideas didn't work. I had checked for what the LPT1 port was configured for and it was for my Epson Stylus Colour 740 printer...which is connected to my scanner and then from the scanner into the computer.
Does my scanner not work because of this or is it because there is something wrong with the scanner itself?


(Q3) Question

How do you find the correct port to make a scanner work on your computer?

(Q4) Question

My scanner seems to have disappeared off my computer. I've checked the plugs and USB connection. I don't know what to do next. 

(Q5) Question

As a result of inserting the wrong transformer lead into my ScanMagic 1200 USB scanner, there was a loud pop, followed by whisps of smoke emanating from the socket. What damage have I done, and is it reparable at a reasonable cost?

(Q6) Question

I recently purchased a compaq v570 with xp. My scanner will not work with it. please help - i'm useless with this technical stuff, a message Ausbu3.dll was not found is coming up

(Q7) Question

I recently reformatted my hard drive and do not seem to be able to reinstall my HP Scanjet 2100C (Precision LTX) Scanner.
The software seems to load as before but when I try to start the scanner I get the error message "Sorry, scanner could not be initialized. (Scanner not found)"
All the usb and power cables are secure. The only things I have notice that are different are 1. There is no "yellow ?" in the Device Manager drop down menu and 2. In "My Computer" there used to be an annoying icon for a scanner that wasn't the one in question (I think).
Can anyone help.