Modem Troubleshooting

 

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(Q1) Question

My problem is that my modem will not detect dialing tone, I can only log on by disconnecting the modem cable from the telephone line, establishing a dialing tone then connecting from the dial up icon, and when the modem logs on, replacing the receiver,
Does this sound like a faulty Modem?

(Q2) Question

I Enable Anti-Virus software I have to re-boot my PC, when re-booted my Modem is disconnected & have to go to My Computer - Properties - Device Manager to reload the drivers for my Modem every time my PC is either Shut Down or Restarted, but when Anti-Virus software is disabled my modem works perfectly, I have tried the Anti-Virus software on Ontrack's Fix-It 4.0 and AVG 6.0 Anti-Virus system (Free Edition) (as advertised in Computer Active) with both programs producing the same results. I have consulted the Technical staff at PC World and they have never come across the problem so could not offer me any advice. I have contacted Ontrack and they say that my modem driver files must contain a Virus and are hence being deleted on Start-Up, but how can this be when only a few days ago I re-formatted my C Drive and re-installed Windows.

(Q3) Question

Modem, does not make a sound when you click connect although it does it's job and connects, have tried looking in all the normal places, volume controls etc nothing muted

(Q4) Question

My new pc runs XP. When connecting to the internet I can't hear the modem which I did on my old Me pc. I've enabled modem speaker and set max volume but no luck. I can live without it but it reassures me the modem is working.

(Q5) Question

I seem to have a modem with a mind of it's own!!!
When Ever the P.C. is booted up the modem automatically starts dialing even though there is no programs trying to access the internet.

(Q6) Question

Could not Open Port

(Q7) Question

"Error 630" Error Message

(Q8) Question

"Error 633: The modem is not installed or configured..."

(Q9) Question

How do I know if my modem is dialing

(Q10) Question

Can anyone recommend the best value for money internal PCI hardware (i.e. with controller) modem, 56k, v92 standard?

(Q11) Question

After formatting my computer it is not connecting to my modem. I have checked setting and modem is install but when checking diagnostics and more info I am getting the message "please check port settings" I am sure that I have not checked something.

(Q12) Question

I am having problems with my modem on win\me. I have installed the driver loads of times but when I put in my i.s.p details in and try to connect the system says it cannot find my modem....i have been through the troubleshooter with no luck....when I installed it it asks which port I want to use....com1\com2,but when it is installed and i check the settings com1\com2,are grayed out........I have checked in device manager for multiple modems and cleared any modem in there and started again but still same problems

 

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